National Privacy Principles
xhg.com.au is operated by XHG. We are bound by and comply with the Australian Privacy Principles under the Commonwealth Privacy Act 1988. We are committed to ensuring that your privacy is protected. Any information you provide by which you can be identified will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page.
What We Collect
We collect only the information necessary to process your order and provide our services:
- Name and contact information, including email address and phone number
- Delivery and billing addresses
- Demographic information such as postcode, preferences and interests
- Other information relevant to customer surveys and/or offers
What We Do With the Information
We require this information to understand your needs and provide you with a better service, and in particular for:
- Processing and delivering your orders
- Internal record keeping
- Improving our products and services
- Periodically sending promotional emails about new products, special offers or other information we think you may find interesting
Commitment to Security
Our website is served over SSL/TLS encryption, and payments are processed by PCI-DSS compliant providers (Stripe, PayPal and Zip). Security at all levels – physical, electronic and managerial – is employed. We never see or store your full card details.
How We Use Cookies
A cookie is a small file placed on your computer's hard drive that helps analyse web traffic and lets web applications respond to you as an individual. We use traffic log cookies to identify which pages are being used — this helps us analyse webpage traffic and improve our website. We only use this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer — this may prevent you from taking full advantage of the website.
Usage & Disclosure
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
Information may be disclosed to overseas entities only to the extent necessary to provide the requested goods and services.
Links to Other Websites
Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website and cannot be responsible for the protection and privacy of any information you provide whilst visiting it. Such sites are not governed by this privacy statement — you should exercise caution and look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may opt-out of newsletters and promotional emails at any time. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing [email protected].
Access, Correction & Complaints
You may request access to, or correction of, the personal information we hold about you at any time by emailing [email protected]. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible and we will promptly correct it. If you believe we have breached the Australian Privacy Principles, contact us first so we can resolve it; you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).